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Who we are:
NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:

Cloud Solutions.
Datacenter Excellence.
IT Management.
Cybersecurity.
Data Governance and Analytics.

What you will do:

The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users.
We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment. Providing installation and upgrading services of hardware and software.
Ability to drive the setup of new peripheral devices to a project plan ensuring readiness to project launch date.
Diagnosing end user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
Troubleshooting network devices to ensure connectivity from the PC to the network.

What do you need to succeed:

Two to three years of desk-side support experience including the ability to fix printers, desktops and laptops. Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP, and DNS. Familiar with IPCONFIG and all its switches. Bitlocker, and the Bitlocker Command Console.
Experience in using troubleshooting tools such as IPCONFIG, and all its switches.
Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents. Ability to communicate technical information to non-technical audiences. Excellent verbal and written communication skills. Solid documentation skills.
Ability to complete assignments with minimal supervision. Ability to search internally/externally for support information. Team and customer-oriented attitude.
Excellent attendance and schedule adherence history. Ability to walk and bend and perform labor-related duties of connecting computer equipment.
Exposure to RF gun setup and Android monitoring tool like SOTI is nice to have.
Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

Please reach out to: hiring@npousa.com.

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